On-site video documentation for engineers and product managers to improve innovation.
- An on-site observation research tool featuring live video capture and time lapse video capturing customer interactions.
- Spotlights customer response regarding pain points or confusion understanding complex procedures and processes.
- Applications:
- Concept generation and refinement
- Process improvement
- Process mapping
- Deliverables:
- Video summary to share with internal customers
- Provide insights related to product or process improvements
